Shamal & Pearl Privacy Policy

When you message us via the WhatsApp button to enquire about our 88 yachts and boats, we collect your name, contact handle, requested charter date, duration from 2 hours, and party size up to 90 guests. We note specific requirements you discuss, such as route preferences from Dubai Marina or Dubai Harbour, catering choices, water sports, or transfers. Because no passport or ID is needed to board our vessels, we do not request or store government identity documents, copies of identification cards, or unnecessary personal credentials.

Your details are used solely to schedule your charter, arrange vessel preparation, manage the 30% deposit payment, and confirm onboard extras such as sound equipment, fishing tackle, or catering menus. We access your conversation history to reply within 15 minutes between 9:00 and 23:00 GST daily. If severe weather prevents sailing and we need to agree a new date or issue a refund in the chat, we use your record to process your chosen option promptly without delay.

You hold the right to review, update, or request the deletion of your personal details and booking logs from our messaging history at any point. We do not maintain traditional office desks, email ticketing queues, or call centres; our sole official contact channel is WhatsApp via the button on this page. Our team answers all data access and deletion requests directly in the chat between 9:00 and 23:00 GST daily within our standard 15-minute response timeframe.

Our website uses essential and analytical cookies to ensure our vessel catalogue displays accurately and to monitor general website traffic. These cookies monitor technical parameters such as page load speeds, screen resolutions, and visitor counts across vessel length filters from 33 to 164 feet. We do not use third-party tracking networks to profile your browsing behaviour outside our website, and you can disable non-essential cookies via your web browser settings at any time.